Write Review

NettMix Custom Vapes Hot

15 Center Place
Dundalk, Maryland 21222
410-282-8200



Swap Start/End

User reviews

Average user rating from: 5 user(s)

Overall rating 
 
4.0
Product Selection 
 
4.2  (5)
Product Pricing 
 
4.2  (5)
Customer Service 
 
3.6  (5)
To write a review please register or
This was the first vape store we ever used. I was given equipment for a gift that did not work out of the box. I asked to exchange it for a replacement device and they accused me of using the equipment and breaking it. Not true since it was brand new and had never been used. After about 20 minutes of uncomfortable 'discussion', they reluctantly exchanged it, but they accused me of everything in the book first. They have also made up my liquids incorrectly and then accused me of altering it, rather than correcting their mistakes. They suggest everything else is the problem and their mixer comes out and says that it could not possibly have been his mistake. Since his pay is docked for faulty mixes, of course this would be his response. My suggestion is 'buyer beware' because no matter your issue, no matter the time frame you present your issue, they will not correct it.
Overall rating 
 
2.3
Product Selection 
 
3.0
Product Pricing 
 
3.0
Customer Service 
 
1.0
Reviewed by Laffn Lady January 01, 2016
Top 1000 Reviewer  -   View all my reviews (1)

Buyer beware

This was the first vape store we ever used. I was given equipment for a gift that did not work out of the box. I asked to exchange it for a replacement device and they accused me of using the equipment and breaking it. Not true since it was brand new and had never been used. After about 20 minutes of uncomfortable 'discussion', they reluctantly exchanged it, but they accused me of everything in the book first. They have also made up my liquids incorrectly and then accused me of altering it, rather than correcting their mistakes. They suggest everything else is the problem and their mixer comes out and says that it could not possibly have been his mistake. Since his pay is docked for faulty mixes, of course this would be his response. My suggestion is 'buyer beware' because no matter your issue, no matter the time frame you present your issue, they will not correct it.

Pros and Cons

Pros
Large selection
Cons
Very poor customer service.
Was this review helpful to you? 
Great place for people starting out or the more advanced vaper they have everything
Overall rating 
 
5.0
Product Selection 
 
5.0
Product Pricing 
 
5.0
Customer Service 
 
5.0
Reviewed by lola August 31, 2015
Top 100 Reviewer  -   View all my reviews (1)

Great customer service and great juice at a great price

Great place for people starting out or the more advanced vaper they have everything

Pros and Cons

Pros
I have been vaping for several years now and I have looked at other places and honestly Nettmix has the largest selection of juice and can custom my order to exactly what I want I have tried other juice and most don't even say the pg/vg ratios on them and every order has it on the bottle not to mention the date it was made I love that!!!! I have shopped with Nettmix for a while and never had a problem with any of my mods or batteries I still have my original 650mah that was purchased a couple years ago and it still works, which is now what I loan my friends to use I have moved on to RDA's and some of the staff there have taught me how to do build coils as well as supplied me with instructions for when I go home (thank you I have used it) they also have a 60 day warranty on all their batteries so I never worry about buying one because I know it will work. They now have 2 locations which I have visited both as well as did online ordering when I went on vacation and ran out of juice they had it to me in 1 day it was so fast!!! I will not shop anywhere else because I have been to other shops and most don't even have half the selection Nettmix has and the staff there are so helpful
Cons
None
Was this review helpful to you? 
I started with nettmix when vaping started to gain popularity with smoker's in this area about the time when the dundalk store opened. I was a loyal customer that said nice thing about this place and referred many people. I had a few issue's with faulty items from Nettmix and was told pretty much you are on your own, It's store policy! At that point I had spent roughly $700 at nettmix and was asking for help with around $15 worth of faulty merchandise. After that I started to research my options but still visited Nettmix for e juice. Until I noticed the shelf life had gotten shorter on my ejuice. The liquid would start tasting bad about 4 to 6 weeks after purchased even when kept in a cool dry place. I had spoken with a few people who used nettmix and had the same issue's as I did. I no longer shop at Nettmix so out of curiosity I stopped by to see if things have changed and found that yes they have, for the worst. all the premium e liquid are priced $1 over MSRP. the place is dirty, half the dripping samples were empty and in no order. you are to sift thru to find what, who knows. No samples for the name brand juice just a flavor profile booklet. The worst part is that they are mixing juice to order in what looks like a big closet with a slide curtain to hide what they are doing. The smell of mold is very noticeable. Also, I just wanted to add Nettmix takes your 1st and last name. DOB and phone# every time you buy anything. Why does a vape shop need that much personal info? imagine that!
Overall rating 
 
2.7
Product Selection 
 
3.0
Product Pricing 
 
3.0
Customer Service 
 
2.0
Reviewed by Brandon July 30, 2015
Top 500 Reviewer  -   View all my reviews (1)

nettmix can do better.

I started with nettmix when vaping started to gain popularity with smoker's in this area about the time when the dundalk store opened. I was a loyal customer that said nice thing about this place and referred many people. I had a few issue's with faulty items from Nettmix and was told pretty much you are on your own, It's store policy! At that point I had spent roughly $700 at nettmix and was asking for help with around $15 worth of faulty merchandise. After that I started to research my options but still visited Nettmix for e juice. Until I noticed the shelf life had gotten shorter on my ejuice. The liquid would start tasting bad about 4 to 6 weeks after purchased even when kept in a cool dry place. I had spoken with a few people who used nettmix and had the same issue's as I did. I no longer shop at Nettmix so out of curiosity I stopped by to see if things have changed and found that yes they have, for the worst. all the premium e liquid are priced $1 over MSRP. the place is dirty, half the dripping samples were empty and in no order. you are to sift thru to find what, who knows. No samples for the name brand juice just a flavor profile booklet. The worst part is that they are mixing juice to order in what looks like a big closet with a slide curtain to hide what they are doing. The smell of mold is very noticeable. Also, I just wanted to add Nettmix takes your 1st and last name. DOB and phone# every time you buy anything. Why does a vape shop need that much personal info? imagine that!

Pros and Cons

Pros
Open 7 days I think! you can get some vape stuff there.
Cons
Not the most helpful brick and mortar vape shop. Mostly sell clones or low cost china brands. shelf life on juice is shorter than most. will not warranty much of anything they sell.
Was this review helpful to you? 
This place is great. They have a large selection of every thing. The customer service is out standing
Overall rating 
 
5.0
Product Selection 
 
5.0
Product Pricing 
 
5.0
Customer Service 
 
5.0
Reviewed by Donna hoffman November 19, 2014
Top 500 Reviewer  -   View all my reviews (1)

Best Vape Store

This place is great. They have a large selection of every thing. The customer service is out standing

Pros and Cons

Pros
a must try if you want to stop smoking
Cons
no cons. a great place
Was this review helpful to you? 
this place is a must try!
Overall rating 
 
5.0
Product Selection 
 
5.0
Product Pricing 
 
5.0
Customer Service 
 
5.0
Reviewed by tammy ernst September 16, 2014
Top 500 Reviewer  -   View all my reviews (1)

great place

this place is a must try!

Pros and Cons

Pros
reasonable prices. fast shipping if your not local. employees are very helpful. the largest selection of ejuice i have ever seen anywhere!
Cons
none
Was this review helpful to you?